Showing call history in directory menu

Unanswered Question
Sep 15th, 2010

Hello there,

we are currently setting up an CUCM 8.0 with some 9971 and 6941 IP Phones registered to it.

By pressing the Directory Button on the Phones, the directory menu shows up, giving us the choice to access the personal and corporate directory.

Is it possible to add options to this menu, especially the call history (misseld/placed/received calls). Maybe it is possible to add XML services or service URLs as items to this menu? What customization options do we have and where could we configure that?

Any help or hint would be appreciated. Thanks!

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Dennis Beul Wed, 09/15/2010 - 04:53

j.schulenberg schrieb:

The service must be of a Directory-type to appear under that button.

Hi Jonathan, thank you very much, that was the info I was looking for. I tried it out with an XML service, works fine.

Unfortunately, missed/placed/received calls in "Phone Services" ARE of Directory-type and don't show up on this button. I figured out that a service is removed from the directory menu if you set service url to things like "Application:Cisco/MissedCalls" - that's why missed/placed/received calls don't show up on the directory menu.

What is "Application:Cisco/MissedCalls" - an internal URL of the phone? Do somebody have an idea how I have to set the URL that the call history elements show up on the directory button?


This Discussion