Auto attendant fall back number

Unanswered Question
Sep 15th, 2010
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We have a UC520 with the basic auto attendant setup to present a welcome message 'press one for sales, two for technical support' etc, and this all works well. The problem i have is that there is no fall back extension/group that rings if the caller doesnt enter a selection. Our worry is that someone calling from a handsfree device (in-car for example) may not easily be able to press a number on the key pad of their phone. The standard UC auto attendant simply replays the message a few times and then drops the call.

Is there a way in which after a timeout period the AA simply puts the call through to a default extension?

Any help much appreciated.


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