09-15-2010 07:52 AM - edited 03-13-2019 07:08 PM
Hi guys!:
I have a DMP that was in use but now I need to do some changes and we don't have the login information (username and password). I already try with the reset "button" but nothing happened, is there a way to do a factory reset through console port? Thank you in advance and have a nice day.
Regards,
Karla
Solved! Go to Solution.
09-15-2010 08:00 AM
Morning Karla,
The hard reset on teh DMP-4400 should have worked - Lets try it out one more time as follows :
1) Make sure the DMP is connected to the DHCP enabled LAN and Powered on.
2) Turn the DMP around and locate the “Reset” button on the back panel.
3) Take a sharp object (such as a Pen, etc) and press the reset button.
4) Here is the key - Keep the reset button pressed for at-least 20 seconds, release the reset button. At this point you should see both the LEDs solid
5) Wait for 10-15 seconds - At this point the DMP is restored to factory default.
6) Try connecting to the DMP usinghttp://
7) The default credentials for 5.0 and 5.1 DMp firmware is admin/default and for 5.2.x firmware is admin/Cisco123
Let us know if this helps.
Regards,
Sagar Dhanrale
09-15-2010 08:00 AM
Morning Karla,
The hard reset on teh DMP-4400 should have worked - Lets try it out one more time as follows :
1) Make sure the DMP is connected to the DHCP enabled LAN and Powered on.
2) Turn the DMP around and locate the “Reset” button on the back panel.
3) Take a sharp object (such as a Pen, etc) and press the reset button.
4) Here is the key - Keep the reset button pressed for at-least 20 seconds, release the reset button. At this point you should see both the LEDs solid
5) Wait for 10-15 seconds - At this point the DMP is restored to factory default.
6) Try connecting to the DMP usinghttp://
7) The default credentials for 5.0 and 5.1 DMp firmware is admin/default and for 5.2.x firmware is admin/Cisco123
Let us know if this helps.
Regards,
Sagar Dhanrale
09-30-2010 06:46 AM
Hi!:
Thank you sooo much! Is working now . Sorry for take too long to post this message, I was a little busy but your solution worked. Have a nice day.
Regards,
Karla
02-13-2012 08:25 AM
hi.
I have a DMP 4400G that was registered on a DMM5.2 version, and i want to upgrade the DMP version to a 5.3 software.
The issue is I dont have the credential to get into the DMP via web, i dont know the ip address, so, i think i should do a hardware reset.
I did the procedure above for the factory reselt but it seems not working. I have the DMP connected to a LCD and nothing appears.
What else can I do?
02-13-2012 08:31 AM
Yusset,
Few Questions :
What happens when you reboot the DMP ?
Do you see a Cisco Splash screen on the TV ?
What is the status of the LEDs on the front panel (right side) - Are the LEDS solid RED and GREEN ?
Do you know if the LAN is DHCP enabled ?
Was this DMP working fine before you resetted it ?
If both the LEDs are solid lit, that indicates that the DMP is unable to get a DHCP address. Have you unplugged the DMP and tried it on a different LAN ? Possibly with different cable ?
How long did you keep the reset button pressed ?
Thanks,
Sagar Dhanrale
02-13-2012 08:34 AM
Hi Sagar
thanks for your help
I missed to connect the LAN cable. By the moment I did it, the DMP start to display the home screen.
thanks
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