Prior to having to upgrade to CUE 8.0.2 to avoid the buggy voice quality issue, we used to train our end user on typical admin task using the CUE GUI
so that the end customer could avoid the well documented problems when trying to use CCA to admin a customized phone system. The old CUE GUI had options to configure phones and extensions. The new CUE GUI is missing those options meaning that the customer either has to use the dreaded CCA or CLI (which they do not have time to learn).
Can someone at Cisco please explain why something like the CUE GUI that actually worked well for clients, was dumbed down so that it is useful for fewer things?
Since I am new to this release, is there any other easy to use tool that won't screw up a cusom configuration? CCA is NOT an option, as it always screws something up once it is run on a production UC- this board is full of people that know and have posted about CCAs screwing something up once re-used on a customized, production system.
So hello eveyone out there- besides having limited ability within CUE GUI for admin tools, what are my other options for training the end customers admin?
Take a basic example on adding a new phone to the system. We used to be able to do that via the CUE GUI, but no longer. Are the only options CLI or CCA?