Unity express (ism) module not working

Answered Question

Hi all,


I have a cisco unity express (ism) card connected to a cisco callmanager version 8.

Its connected to a cisco 2921 router.


Everything is up and running.. i can reach the unity express and webpage.


i also configured the cti-ports and route-points.. all is registred..

but.... when i dial the voicemail number (4000 im my case) then i won't get connected..(not possible tone).


How can this be..?????


I also tried rebooting callmanager and router.. didn't help.


Thanks

Correct Answer by Rob Huffman about 6 years 10 months ago

Hi there,


The first thing to check would be the CSS (Calling Search Space) assigned to

the CTI-RP's to ensure that phones can access 4000.


Here is some related info;


CallManager for Cisco Unity Express Configuration Example


http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a0080289ef0.shtml


Hope this helps!

Rob

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Correct Answer
Rob Huffman Wed, 09/15/2010 - 10:35
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Hi there,


The first thing to check would be the CSS (Calling Search Space) assigned to

the CTI-RP's to ensure that phones can access 4000.


Here is some related info;


CallManager for Cisco Unity Express Configuration Example


http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a0080289ef0.shtml


Hope this helps!

Rob

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