Enterprise-wide project is mandating we obtain Cisco ICM. It's proven difficult for me to determine exactly what this is and I'm lost in Cisco documentation. I am assuming it is not a standalone product we can introduce into our UCCX environment. Is it the separate from UCCE altogether? Is UCCE the umbrella environment and ICM a sub-component of it? and lastly what exactly does it do - or what can't you do w/o it if you already have UCCE.