We have the following problem:
At Supervisor Desktop in the real-time displays ASA (average speed of answer) field is "no data". I have found the following information at Troubleshooting guide:
Problem The ASA (average speed of answer) statistic is not being updated in the
real-time displays in Supervisor Desktop.
SolutionThe data for this statistics comes from the ICM Admin Workstation HDS database. If any entries on the following windows in the Agent Desktop Configuration Setup tool were changed, Supervisor Desktop will not be able to retrieve current statistics:
¦ ICM Admin Workstation Distributor window
¦ ICM Admin Workstation Database window
If these windows were updated, you must stop and restart each Recording and Statistics service in the system in order for the new information to register properly in Directory services.
I have restarted ADHDS server, but it doesn`t resolve the problem.
May be someone have the same problem.