Recently we have implemented the ICM 7.5 with CUCM 7.1 and CVP 7.0(2). We have encountered strange problem whereby the VXML Server service in the CVP server (Call Server co-resident with VXML Server) terrminated intermittently. This problem happens even where the call volume to the hotline is low. However it happens more often when there is an influx of call volume.
Has opened a TAC case and the TAC has mentioned that it could be due to the hardware issue. We are using MCS-7845-I3-CCE1 for the CVP server. However, according to the TAC, the supported hardware based on the latest CVP BOM 7.0(2) are:
But before implementing the system, we have gone through the CVP BOM released at that point of time and it stated that MCS-7845-I3-CCE1 was supported.
Anyone has encountered the similar problem? Is it really due to the hardware issue? Appreciate any advice and reply. Thanks in advanced.