Business Attendant Console Operator login error

Unanswered Question
Sep 16th, 2010

hi,

we have CUCM8.0.3 and CUBAC. this morning our receptionist tried logging into the console and received the following error.

Failed to login to server <ip address>


the following error returned: Invalid Extension.

i know this extension is valid, shes been using it for a few weeks now.

does anyone know what the problem could be and how to resolve it?

many thanks

Dimitri

I have this problem too.
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dnicolaides Thu, 09/16/2010 - 04:44

so i think i have fixed it.

i restarted the CUBAC server as well as the CTI manager on the publisher and it seems resolved. however, not all users are in the console?

any thoughts?

thanks

Dimitri

mzsaad1234 Mon, 10/17/2011 - 06:43

hello dimitri,

i am having the same issue (invalid extension + not all users in console).

i will try cti manager reset for invalid extension, but how you fixed all users in console issue?

thanks.

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