Business Attendant Console Operator login error

Unanswered Question
Sep 16th, 2010
User Badges:


we have CUCM8.0.3 and CUBAC. this morning our receptionist tried logging into the console and received the following error.

Failed to login to server <ip address>

the following error returned: Invalid Extension.

i know this extension is valid, shes been using it for a few weeks now.

does anyone know what the problem could be and how to resolve it?

many thanks


  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
dnicolaides Thu, 09/16/2010 - 04:44
User Badges:

so i think i have fixed it.

i restarted the CUBAC server as well as the CTI manager on the publisher and it seems resolved. however, not all users are in the console?

any thoughts?



mzsaad1234 Mon, 10/17/2011 - 06:43
User Badges:

hello dimitri,

i am having the same issue (invalid extension + not all users in console).

i will try cti manager reset for invalid extension, but how you fixed all users in console issue?



This Discussion