Smartnet on ASA 5505

Unanswered Question
Sep 16th, 2010


Is it possible to transfer valid Smartnet from broken Cisco ASA 5505 (Lightning strike) to another new Cisco ASA?


Arh Martin

I have this problem too.
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Nagaraja Thanthry Thu, 09/16/2010 - 06:20


You should be able to change the covered devices under your contract. Please contact your reseller/Cisco contact person and request them to help you move the smartnet from one device to another (like device).



Kureli Sankar Thu, 09/16/2010 - 06:49

Sorry this is lightning strike so, would not have been qualified for an RMA.  Yes, in this case pls. follow what NT suggested and contact the vendor through whom you purchased the smartnet and request that they change the serial number associated with it.



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