JGWGarbageCollection thread caught exception

Unanswered Question
Sep 16th, 2010
User Badges:

I am getting the following ERROR in event viewer and was wondering

if someone could point me in the right direction why this is happening.

JGWGarbageCollection thread caught exception

ICM version 7.57

CVP 7.02

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Sandeep Gupta Thu, 09/16/2010 - 07:02
User Badges:
  • Cisco Employee,

You may want to take a look at JGW logs, any specific pattern related to call flow, frequency of exception, and look at any memory growth for JGW process. Please advise exact ICM version running on the IPCC PG.

- Sandeep

steherna Wed, 04/17/2013 - 10:30
User Badges:

Take a look at this Bug 


JTAPI Gateway logging JGWGarbageCollection thread exception every minute

Every 10 minutes a JGWGarbageCollection exception is seen in the JTAPI logs

This occurs when PG intermittently misses the CallInvalid event from CallManager.

Ignore error as it is benign, no workaround to eliminate error from being written. This is a benign error that is notifying the condition was found and has been cleaned up.

Further description:
Seen in event viewer:
Problem Details: Event Type: Error
Event Source: Cisco Systems, Inc. ICM
Event Category: JTAPI Gateway
Event ID: 3
Date: 6/18/2010
Time: 10:51:42 AM
User: N/A
Fail: JGWGarbageCollection thread caught exception

Seen in JGW logs:
11:02:43 pg6A-jgw1 Fail: JGWGarbageCollection thread caught exception
11:02:43 pg6A-jgw1 Trace: java.lang.Exception
11:02:43 pg6A-jgw1 Trace: at com.cisco.icr.ems.EMSFailMessage(Unknown Source)
11:02:43 pg6A-jgw1 Trace: at JGWGarbageCollection.run(Unknown Source.


This Discussion