Sensors updates aborting

Unanswered Question
Sep 16th, 2010
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Hello,


I noticed that the last couple of days I was not getting sensor updates.  When trying to manually download the updates I got the following error message:


   "Specified user is not authorized for downloading file IPS-CS-MGR-sig-S392-req-E3.zip.  Operation aborted."


Because of this I am not getting specific updates.


I have been able to download successfully in the past.  Any ideas why this is happening?


Update:  I also noticed that it seems to be downloading all the .zip files again after I already have them and is literally taking hours to do.  Not sure why this is happening.

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abinjola Fri, 09/17/2010 - 00:07
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  • Cisco Employee,

Are you manually able to download a signature package using your CCO id ?

what model sensor is it ? can you get me the output of show stat host ?


--regards

Todd Anderson Fri, 09/17/2010 - 10:22
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Yes, I can manually download the signature package via my CCO login.

The issues is my daily auto updates via my CSM.  They aren't auto  downloading, applying and deploying, so I'm pretty sure it's not an issue with  my IPS devices, however, this is my show stat host info:


General Statistics
   Last Change To Host Config (UTC) = 09-Sep-2010  02:13:21
   Command Control Port Device = Management0/0
Network  Statistics
    = ma0_0     Link encap:Ethernet  HWaddr  00:00:00:00:00:00
    =           inet addr:x.x.x.x  Bcast:x.x.x.x   Mask:x.x.x.x
    =           UP BROADCAST RUNNING MULTICAST  MTU:1500   Metric:1
    =           RX packets:802887 errors:0 dropped:0 overruns:0  frame:0
    =           TX packets:325807 errors:0 dropped:0 overruns:0  carrier:0
    =           collisions:0 txqueuelen:1000
    =           RX  bytes:108895522 (103.8 MiB)  TX bytes:124033185 (118.2 MiB)
    =            Base address:0xbc80 Memory:fcce0000-fcd00000
NTP Statistics
    =       remote           refid      st t when poll reach   delay   offset  jitter
     =  x.x.x.x   CHU_AUDIO(1)     2 u  947 1024    0    0.000    0.000  4000.00
    = *LOCAL(0)        x.x.x.x      5 l   10   64  377    0.000     0.000   0.001
    = ind assID status  conf reach auth condition  last_event  cnt
    =   1 60484  e000   yes   yes   ok     reject
    =   2 60485   9624   yes   yes  none  sys.peer   reachable  2
   status = Not  Synchronized
Memory Usage
   usedBytes = 1891184640
   freeBytes =  2209161216
   totalBytes = 4100345856
CPU Statistics
   Usage over last  5 seconds = 5
   Usage over last minute = 3
   Usage over last 5 minutes =  3
   Usage over last 5 seconds = 0
   Usage over last minute = 1
    Usage over last 5 minutes = 1
Memory Statistics
   Memory usage (bytes) =  1891184640
   Memory free (bytes) = 2209161216
Auto Update  Statistics
   lastDirectoryReadAttempt = N/A
   lastDownloadAttempt =  N/A
   lastInstallAttempt = N/A
   nextAttempt = N/A
Auxilliary  Processors Installed


I removed the ip/mac address info.  It's also not only signatures but all packages associated with IPS


Message was edited by: George Nussbaum

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