Attendant/Operator Console: Extension Out of Service

Unanswered Question
Sep 16th, 2010

We have an issue with the operator console giving an error, regardless of the user or extension, saying that the extension is out of service.  We've rebooted the phone, rebooted the server the attendant console runs on and browsed through the settings and can't find anything apparent on why it is doing this.  Any suggestions?

We are using legacy Cisco Unified Attendant Console.

Thanks in advance!

I have this problem too.
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auppal Fri, 10/08/2010 - 06:58

check this

1) the end user that authenticates with CUxAC make sure it has the super user role and all the CTI permissions

If the above is true then try and associate the operator phone to this user and see if the operator comes up if it does then basically that phone is not associated to any user in the CUCM

Hope it helps


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