It is probably not officially supported but the customer wants it so I have to try.  It seems like it almost works.  In the instructions, it says you have to dial a prefix before the parked extension to pick it back up.  I don't see how to program the prefix.

I will give you the scenario for what we are trying to accomplish.  The operator gets a call.  She calls the person to transfer.  They tell her to park it because they are on another call.  She can't tell them where it is parked because it has not been assigned yet.  She would have to hang up with them, park the call, then call them back with the slot number.  Seems pretty inefficient if you ask me.

Did you get that working? I've got a customer wanting this too

It is not supported but it is working great.  The extensions onsite were 4 digits and it did work to make the park slot 2 digits.  It has been working about 3 weeks with no problems.

1. Add commands to telephony-service in config

Config t

telephony-service

call-park system application

fac custom dpark-retrieval #1 ß the standard code to retrieve parked calls is **10 before the number.  Using this command will change the prefix to #1.

2. Create ephone-dn’s for park slots

ephone-dn  300

number 50

park-slot directed

description park-slot for MPS_JSS

!

!

ephone-dn  301

number 51

park-slot directed

description park-slot for staff

!

!

ephone-dn  302

number 52

park-slot directed

description park-slot for Rest_of_Staff

Instructions for use:

To park call, transfer the call to the park slot using the transfer softkey on the phone.

To retrieve call, dial the prefix + the park slot extension

Thank you for sharing.