AnyConnect for Mac/Where are User Specific Files?

Unanswered Question
Sep 16th, 2010

Greetings,


AnyConnect for Mac is crashing for one specific user on my system.  Any other users I create can log in just fine using AnyConnect.


I am trying to find out where all user specific files are as it relates to AnyConnect and the user starting the client.  I am hoping to identify them so I can either repair or remove them with the hope that it will resolve my issue.


Best regards,

Brenden

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Atri Basu Fri, 09/17/2010 - 01:05

Hey Brendan,


If you are using CSD, then you'll find information regarding the log files at this link:

http://www.cisco.com/en/US/docs/security/csd/csd35/configuration/guide/CSDglobe.html#wp1208960


If you looking only for client files then on a MAC they are located in /Applications/Cisco AnyConnect VPN Client/Contents/Resources.


However particularly for crashes you can follow the following steps:

  1. Open the /Applications/Utility folder and launch the "Console" application.
  2. Select the "Show Log List" option.
  3. Navigate to "LOG FILES -> ~/Library/Logs -> CrashReporter"
  4. Look for any "Cisco Anyconnect" or "vpnagentd" logs ie:
     ~/Library/Logs/CrashReporter/Cisco AnyConnect VPN Client.crash.log


Hope that helps.

Atri.

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