UCCX 7 Limit number of calls in the queue

stharmal · ‎09-16-2010

Hi ,

I have a customer using CUCM 7 with UCCX 7

They have 150 CTI ports to UCCX.

For one of the Voice Queues they wanted to limit the calls to 10 ( both working by agents and queue calls)

Is that possible ?

Regards

Siva

James Hawkins · ‎09-16-2010

Hi Siva,

It certainly is possible. Under your Select Resource you need to use the Get Reporting Statistic step to determine the position in the queue and then use an If statement to check whether this value is <= 10. If this condition is true queue the call, if it is not then do something else with the call.

A sample script is shown below and is also attached.

Please rate if helpful.

stharmal · ‎09-16-2010

Thanks James

much appreciated