EIM 4.3 - IPTA vs nIPTA

Unanswered Question
Sep 16th, 2010

Hi all,

Is the following possible when using nIPTA

a) universal queueing?

b) able to set interruptibility option?

c) UCCE knows about the agent status (handling emails/chats)?

d) supervisors (thru CSD / CTIOS) are able to monitor these agents?

Thanks!

-JT-

I have this problem too.
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