UCCX Short calls

Unanswered Question
Sep 17th, 2010

Is there a setting in UCCX 7.X where I can configure and report on short calls, I need to be ignore ringing calls less then x sec from reports. Caller rings in for x sec and rings off- call can be viewed as abandoned so i wish to ignore any call ringing less then x sec- is this possible in  UCCX?


I have this problem too.
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Tracy Larson Thu, 11/04/2010 - 13:47

in my script i capture calls that hang up prematurely based on an exception then i email myself the caller ID of the person who did it and capture how long they were in the script so i can figure out if i want to call it an abandoned call or not. The reporting is going to show it regardless i think.


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