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UCCX Short calls

iptuser55
Level 6
Level 6

ā€Ž09-17-2010 02:58 AM - edited ā€Ž03-16-2019 12:50 AM

Is there a setting in UCCX 7.X where I can configure and report on short calls, I need to be ignore ringing calls less then x sec from reports. Caller rings in for x sec and rings off- call can be viewed as abandoned so i wish to ignore any call ringing less then x sec- is this possible in  UCCX?

thanks

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shane.orr
Level 4
Level 4

ā€Ž11-04-2010 10:11 AM

Did you ever get an answer on this?

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Tracy Larson
Level 4
Level 4

ā€Ž11-04-2010 01:47 PM

in my script i capture calls that hang up prematurely based on an exception then i email myself the caller ID of the person who did it and capture how long they were in the script so i can figure out if i want to call it an abandoned call or not. The reporting is going to show it regardless i think.

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shane.orr
Level 4
Level 4
In response to Tracy Larson

ā€Ž11-04-2010 02:19 PM

After little more reading I was going to try and implement something similar as described in the post below.  Basically adding some exceptions and populating a variable to mark as handled or not to help force certain scenarios to appear as abondoned.

https://supportforums.cisco.com/message/1039272#1039272

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