ARC Console Support Number

Unanswered Question
Sep 17th, 2010

Does anyone know where to look for ARC support?

I know it's end of life but not end of support.  We have a client whose pc running the software died and the main support number we have for ARC is not calling us back.

Is there an alternate?

Thanks!

I have this problem too.
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David Smith Tue, 09/21/2010 - 08:01

They aren't going to call you back unless you have paid them for a contract that includes over the phone tech support.

They only provide e-mail tech support without a contract with them, otherwise...if you want phone tech support, you have to pay for it.

If you need to contact them for tech-support please e-mail them using the below address.

[email protected]

-Dave

gmgarrian Tue, 09/21/2010 - 08:07

My client does have an active contract for phone support.

We finally got a call back after leaving five messages to three different people.

We're all set now but it was frustrating.

I know Arc is end of life, what's the replacement for it?

David Smith Tue, 09/21/2010 - 09:19

OK...

Smart Call Connector Operator Console will be the replacement for ARC Express.

James Hawkins Tue, 09/21/2010 - 14:08

I think this only works for the UC500 - not CME on ISR routers - is that correct?

David Smith Tue, 09/21/2010 - 14:27

As of now, yes, but it will be available for CCME/ISR/ISRG2 very soon, this is meant to be a replacement for ARC Express.

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