Cisco 2851 ISR Not Recognizing 2-Port FE HWIC

Unanswered Question
Sep 17th, 2010
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Hi All,


I received a new HWIC and installed it.  Unfortunately it is not recognized by the router.

This is the error message in Syslog:

*Sep 17 21:07:02.175: %GT96K_FEWAN-1-UNKNOWN_WIC: slot 0, wic card has an unknown id 53B

Here is the ‘sh ver’ command.  I upgraded the IOS version thinking that could be the issue but it still does not work:

edge.bvzn.local#sh ver

Cisco IOS Software, 2800 Software (C2800NM-IPBASEK9-M), Version 12.4(22)YB6, RELEASE SOFTWARE (fc2)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2010 by Cisco Systems, Inc.

Compiled Wed 02-Jun-10 21:53 by prod_rel_team

ROM: System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)

edge.bvzn.local uptime is 3 minutes

System returned to ROM by power-on

System image file is "flash:c2800nm-ipbasek9-mz.124-22.YB6.bin"

Cisco 2851 (revision 53.50) with 249856K/12288K bytes of memory.

Processor board ID

2 Gigabit Ethernet interfaces

3 Serial interfaces

4 Channelized/Clear T1/PRI ports

DRAM configuration is 64 bits wide with parity enabled.

239K bytes of non-volatile configuration memory.

125440K bytes of ATA CompactFlash (Read/Write)

Configuration register is 0x2102


Thanks!

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Jon Marshall Fri, 09/17/2010 - 14:11
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Jay


You need a minimum of 12.4(15)T and you are running 12.4(22) but not the T train. So you need to upgrade. See table 1A in this link for details -


http://www.cisco.com/en/US/prod/collateral/routers/ps5854/product_data_sheet0900aecd80581fe6_ps5855_Products_Data_Sheet.html


Jon

Jon Marshall Fri, 09/17/2010 - 14:35
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Jay


No problem, glad to have helped.


Jon

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