Cisco 2851 ISR Not Recognizing 2-Port FE HWIC

Jay Matrona · ‎09-17-2010

Hi All,

I received a new HWIC and installed it. Unfortunately it is not recognized by the router.

This is the error message in Syslog:

*Sep 17 21:07:02.175: %GT96K_FEWAN-1-UNKNOWN_WIC: slot 0, wic card has an unknown id 53B

Here is the ‘sh ver’ command. I upgraded the IOS version thinking that could be the issue but it still does not work:

edge.bvzn.local#sh ver

Cisco IOS Software, 2800 Software (C2800NM-IPBASEK9-M), Version 12.4(22)YB6, RELEASE SOFTWARE (fc2)

Compiled Wed 02-Jun-10 21:53 by prod_rel_team

ROM: System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)

edge.bvzn.local uptime is 3 minutes

System returned to ROM by power-on

System image file is "flash:c2800nm-ipbasek9-mz.124-22.YB6.bin"

Cisco 2851 (revision 53.50) with 249856K/12288K bytes of memory.

Processor board ID

2 Gigabit Ethernet interfaces

3 Serial interfaces

4 Channelized/Clear T1/PRI ports

DRAM configuration is 64 bits wide with parity enabled.

239K bytes of non-volatile configuration memory.

125440K bytes of ATA CompactFlash (Read/Write)

Configuration register is 0x2102

Thanks!

Jon Marshall · ‎09-17-2010

Jay

You need a minimum of 12.4(15)T and you are running 12.4(22) but not the T train. So you need to upgrade. See table 1A in this link for details -

Jon

Jay Matrona · ‎09-17-2010

Thanks Jon. Installed 12.4.24T4(ED) and it worked.

Jon Marshall · ‎09-17-2010

Jay

No problem, glad to have helped.

Jon