About Call Handler Transfer Settings
Call transfer settings specify how Cisco Unity transfers calls from the automated attendant or a directory handler to subscriber phones. (Note that transfer options do not apply when an outside caller or another subscriber dials a subscriber extension directly.)
When transferring a call to a subscriber extension, Cisco Unity can either release the call to the phone system, or it can supervise the transfer. When Cisco Unity is set to supervise transfers, it can provide call screening and call holding options on indirect calls:
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With call screening, Cisco Unity can ask for the name of the caller before connecting to a subscriber. The subscriber can then hear who is calling and, when a phone is shared by more than one subscriber, who the call is for. The subscriber can then accept or refuse the call.
•With call holding, when the phone is busy, Cisco Unity can ask callers to hold. Each caller on hold uses a Cisco Unity port and a phone system port, and therefore the total number of callers that can be holding in the queue at any one time is limited by the number of available ports.
The default wait time in the call holding queue for the first caller in the queue is 25 seconds. If the caller is still on hold after this amount of time, Cisco Unity asks whether the caller wants to continue holding, to leave a message, or to try another extension. If the caller does not press 1 to continue holding, press 2 to leave a message, or dial another extension, the caller will be transferred back to the Opening Greeting. Subsequent callers in the holding queue will be told how many other callers are in the queue ahead of them, in addition to these options. (See the "Configuring Call Waiting Hold Time" section on page 15-6 and the "Working With Cisco Unity Music on Hold" section on page 11-5 for more information on call holding.)
If call holding is not selected, callers are sent to the subscriber or handler greeting that is enabled: the busy, standard, closed, or alternate greeting.
Each call handler can have three transfer rules that you can customize: one for standard hours and one for closed hours of the active schedule, and an alternate transfer rule that, when enabled, overrides the standard and closed transfer rules and is in effect at all times.
