CTI OS Toolkit - Buttons are disable when transfer the call

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Sep 18th, 2010
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Hello guys, i've been in a bad situation and i don´t know how to resolve the problem.



Here where I work, I installed the CTI Toolkit, but when a agent try to transfer the call to another agent, the toolkit disable all the functions, but it still on, the agent still logged,receive others call, but he can't do anything, because all the buttons are disabled.


I found a workaround, when occour this, i reset the IP Cisco 7960 Hardphone, so I logged out the agent and logged in again.


I collect the cti server log, cti os log and the pg log, and I found something, but i don't know how to resolve this problem. Here is a little part of the logs, but I have all the logs completely here, if you want.


Here is the problem: "The agent Simone Minelli (Id: 5012, ext: 2215)  reported that days 17.09.2010 at 10:25 until 10:26, the CTI OS toolkit  lost
their task and got the buttons disabled, thereafter transfer  the call to the agent Laryssa Oliveira (ID: 5096, ext: 2202)".


In appended, i fixed the cti os log, cti server log and the pg log. Thanks everybody!!


Here is only the cti os log, but fixed there are others:



10:25:32 CTIOS1-ctios Trace: [agent.5000.5012] AGENT_STATE_EVENT ( eTalking ) [CtiosBaseAgentObject,
     T_BASE_AGENT_AGENT_STATE_EVENT, 89501]
10:25:32 CTIOS1-ctios Trace: [call.5000.17056904] RTP_STARTED_EVENT [CtiosBaseCallObject,
     T_BASE_CALL_RTP_STARTED_EVENT, 40001]
10:25:44 CTIOS1-ctios Trace: ClientMgr[1]::OnConnectionClosed, Client[0x40754a0][01211]
10:26:29 CTIOS1-ctios Trace: [call.5000.17056970] CALL_FAILED_EVENT [CtiosBaseCallObject,
     T_BASE_CALL_CALL_FAILED_EVENT, 2751]
10:26:52 CTIOS1-ctios Trace: [call.5000.17056904] CALL_CONNECTION_CLEARED_EVENT [CtiosBaseCallObject,
     T_BASE_CALL_CALL_CONNECTION_CLEARED_EVENT, 39001]
10:27:24 CTIOS1-ctios Trace: [skillgroup.5000.40] QUERY_SKILL_GROUP_STATISTICS_REQ
     [CtiosBaseSkillGroupObject, T_BASE_SKILL_QUERY_SKILL_GROUP_STATISTICS_REQ,
     788751]
10:27:24 CTIOS1-ctios Trace: [skillgroup.5000.40] QUERY_SKILL_GROUP_STATISTICS_CONF
     [CtiosBaseSkillGroupObject, T_BASE_SKILL_QUERY_SKILL_GROUP_STATISTICS_CONF,
     788751]
10:27:51 CTIOS1-ctios Trace: [agent.5000.5012]::DisableSkillGroupStatisticsReq()- Empty skill group number
     list provided.[CtiosBaseAgentObject,
     T_BASE_AGENT_DISABLE_EMPTY_SKILLGROUP_LIST, 985]
10:27:51 CTIOS1-ctios Trace: [agent.5000.5012]::DisableSkillGroupStatisticsReq()- Empty skill group number
     list provided.[CtiosBaseAgentObject,
     T_BASE_AGENT_DISABLE_EMPTY_SKILLGROUP_LIST, 986]
10:27:51 CTIOS1-ctios Trace: ClientMgr[1]::OnConnectionClosed, Client[0xf841a8][SILVMIN1-VM-2872-2796]
10:29:41 CTIOS1-ctios Trace: [skillgroup.5000.35] QUERY_SKILL_GROUP_STATISTICS_REQ
     [CtiosBaseSkillGroupObject, T_BASE_SKILL_QUERY_SKILL_GROUP_STATISTICS_REQ,
     789001]
10:29:41 CTIOS1-ctios Trace: [skillgroup.5000.38] QUERY_SKILL_GROUP_STATISTICS_CONF
     [CtiosBaseSkillGroupObject, T_BASE_SKILL_QUERY_SKILL_GROUP_STATISTICS_CONF,
     789001]
10:30:03 CTIOS1-ctios Trace: [call.5000.17057099] CALL_DATA_UPDATE_EVENT [CtiosBaseCallObject,
     T_BASE_CALL_CALL_DATA_UPDATE_EVENT, 37001]
10:30:39 CTIOS1-ctios Trace: [agent.5000.5056] AGENT_STATE_EVENT ( eAvailable ) [CtiosBaseAgentObject,
     T_BASE_AGENT_AGENT_STATE_EVENT, 89751]
10:30:49 CTIOS1-ctios Trace: ClientMgr[1]::OnConnectionClosed, Client[0x40754a0][01213]
10:30:56 CTIOS1-ctios Trace: [agent.5000.5012] QUERY_AGENT_STATE_REQ [CtiosBaseAgentObject,
     T_BASE_AGENT_QUERY_AGENT_STATE_REQ, 1501]
10:30:56 CTIOS1-ctios Trace: [agent.5000.5012] QUERY_AGENT_STATE_CONF ( eLogout ) [CtiosBaseAgentObject,
     T_BASE_AGENT_QUERY_AGENT_STATE_CONF, 1501]





Thanks!

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david.macias Sun, 09/19/2010 - 06:07
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Is this with the out of the box CTIOS desktop?  Any customization?


david

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