Cisco 1841 rebooted automatically

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Sep 20th, 2010
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Hallo,

today my Cisco 1841 rebooted automatically.

after showing into the "sh ver" i got the following message:

System returned to ROM by bus error at PC 0x46323600, address 0x0 at

08:27:41 MET-DST Mon Sep 20 2010

please, can you tell me what´s the reason for?

thx best regards
gernot
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Leo Laohoo Mon, 09/20/2010 - 17:03
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Unfortunately not with such limited information provided.

vragotha Mon, 09/20/2010 - 18:57
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Post a complete show version and attach the crashinfo file (in flash)

Gernot Krems Tue, 09/21/2010 - 01:45
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at this time i can´t post the crashinfo file, i will do it later ...



dump out of  "sh stack"


/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Normale Tabelle"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;}

Spurious interrupts: 1




System was restarted by bus error at PC 0x46323600, address 0x0 at 08:27:41 MET-DST Mon Sep 20 2010


1841 Software (C1841-ADVENTERPRISEK9-M), Version 12.4(22)T, RELEASE SOFTWARE (fc1)


Technical Support: http://www.cisco.com/techsupport


Compiled Thu 09-Oct-08 20:48 by prod_rel_team


Image text-base: 0x60053EFC, data-base: 0x63087100






Stack trace from system failure:


FP: 0x66F065A0, RA: 0x46323600


-----


"sh region"


Region Manager:


      Start         End     Size(b)  Class  Media  Name
0x07500000  0x07FFFFFF    11534336  Iomem  R/W    iomem:(iomem)
0x60000000  0x674FFFFF   122683392  Local  R/W    main
0x6000F000  0x6307FFFF    50794496  IText  R/O    main:text
0x6308A1B0  0x6495EF4F    26037664  IData  R/W    main:data
0x6495EF50  0x650A044F     7607552  IBss   R/W    main:bss
0x650A0450  0x674FFFFF    38140848  Local  R/W    main:heap
0x80000000  0x874FFFFF   122683392  Local  R/W    main:(main_k0)
0xA0000000  0xA74FFFFF   122683392  Local  R/W    main:(main_k1)
0xE7500000  0xE7FFFFFF    11534336  Iomem  R/W    iomem



it looks like a IOS prob. or?

vragotha Tue, 09/21/2010 - 04:36
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It's probably a software failure. If you can't provide a crash file here, you may want to open up a TAC case

Gernot Krems Tue, 09/21/2010 - 09:59
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#sh ver

Cisco IOS Software, 1841 Software (C1841-ADVENTERPRISEK9-M), Version 12.4(22)T, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2008 by Cisco Systems, Inc.

Compiled Thu 09-Oct-08 20:48 by prod_rel_team


ROM: System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)


shield uptime is 1 day, 10 hours, 28 minutes

System returned to ROM by bus error at PC 0x46323600, address 0x0 at 08:27:41 MET-DST Mon Sep 20 2010

System restarted at 08:29:14 MET-DST Mon Sep 20 2010

System image file is "flash:c1841-adventerprisek9-mz.124-22.T.bin"



Cisco 1841 (revision 7.0) with 119808K/11264K bytes of memory.

Processor board ID FCZ121593NN

2 FastEthernet interfaces

1 ATM interface

1 Virtual Private Network (VPN) Module

DRAM configuration is 64 bits wide with parity disabled.

191K bytes of NVRAM.

63808K bytes of ATA CompactFlash (Read/Write)


Configuration register is 0x2102

vragotha Tue, 09/21/2010 - 13:41
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Are there any error messages showing up in the logs or console? The stack trace in the crashinfo is empty and does not give any useful information. Any changes made in sw/config leading upto the crash? This is likely a software issue, but can't locate a bug without more info

Gernot Krems Tue, 09/21/2010 - 23:49
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that´s the whole log ...


*Sep 20 06:29:28.543: %VPN_HW-6-INFO_LOC: Crypto engine: onboard 0  State changed to: Initialized
*Sep 20 06:29:28.547: %VPN_HW-6-INFO_LOC: Crypto engine: onboard 0  State changed to: Enabled
*Sep 20 06:29:30.251: %LINEPROTO-5-UPDOWN: Line protocol on Interface ATM0/0/0, changed state to down
*Sep 20 06:29:30.251: %LINEPROTO-5-UPDOWN: Line protocol on Interface SSLVPN-VIF0, changed state to up
*Sep 20 06:29:31.431: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/0, changed state to down
*Sep 20 06:29:31.431: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/1, changed state to down
*Sep 20 07:29:32.223 MET: %SYS-6-CLOCKUPDATE: System clock has been  updated from 06:29:32 UTC Mon Sep 20 2010 to 07:29:32 MET Mon Sep 20  2010, configured from console by console.
*Sep 20 08:29:32.227 MET-DST: %SYS-6-CLOCKUPDATE: System clock has been  updated from 07:29:32 MET Mon Sep 20 2010 to 08:29:32 MET-DST Mon Sep 20  2010, configured from console by console.
*Sep 20 08:29:33.835 MET-DST: %LINEPROTO-5-UPDOWN: Line protocol on Interface NVI0, changed state to up
*Sep 20 08:29:35.319 MET-DST: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/0, changed state to up
*Sep 20 08:29:35.319 MET-DST: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/1, changed state to up
*Sep 20 08:29:47.191 MET-DST: %SYS-5-CONFIG_I: Configured from memory by console
*Sep 20 08:29:48.147 MET-DST: %SYS-5-RESTART: System restarted --
Cisco IOS Software, 1841 Software (C1841-ADVENTERPRISEK9-M), Version 12.4(22)T, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2008 by Cisco Systems, Inc.
Compiled Thu 09-Oct-08 20:48 by prod_rel_team
*Sep 20 08:29:48.151 MET-DST: %SNMP-5-COLDSTART: SNMP agent on host shield is undergoing a cold start
*Sep 20 08:29:48.211 MET-DST: %SSH-5-ENABLED: SSH 1.99 has been enabled
*Sep 20 08:29:48.363 MET-DST: %LINK-3-UPDOWN: Interface FastEthernet0/0, changed state to up
*Sep 20 08:29:48.363 MET-DST: %LINK-3-UPDOWN: Interface FastEthernet0/1, changed state to up
*Sep 20 08:29:48.371 MET-DST: %CRYPTO-6-ISAKMP_ON_OFF: ISAKMP is OFF
*Sep 20 08:29:48.371 MET-DST: %CRYPTO-6-GDOI_ON_OFF: GDOI is OFF
*Sep 20 08:29:48.371 MET-DST: %CRYPTO-6-ISAKMP_ON_OFF: ISAKMP is OFF
*Sep 20 08:29:48.371 MET-DST: %CRYPTO-6-GDOI_ON_OFF: GDOI is OFF
*Sep 20 08:29:48.371 MET-DST: %CRYPTO-6-ISAKMP_ON_OFF: ISAKMP is ON
*Sep 20 08:29:49.391 MET-DST: %SYS-6-BOOTTIME: Time taken to reboot after reload =  141 seconds



no changes in the last 14 days ...

vragotha Wed, 09/22/2010 - 01:12
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Would suggest monitoring the router for a few days. If it crashes again, post the logs or you can consider an upgrade

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