Issue with Unity's "Transfer to alternate contact number" is not able to connect calls?

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Sep 20th, 2010
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I'm not have any luck  configuring the

Unity 7.1 call action "transfer to

alternate contact number" being able to complete the call transfer.

Any suggestions?

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Rob Huffman Wed, 09/22/2010 - 07:31
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Hi Robert,


I would check the Calling Search Space assigned on the Unity

ports to ensure they have access to call the Alternate number

in question.


Cheers!

Rob

Steven Holl Fri, 09/24/2010 - 07:29
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Also note that if Unity is doing a blind transfer, then I think CM is going to use the CSS of the original calling party.

Robert Schultz Fri, 09/24/2010 - 10:21
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Thank you both, I made those changes and check them with dna and all the transfers are handled correctly now.

Thank you again.

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