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Issue with Unity's "Transfer to alternate contact number" is not able to connect calls?

Robert Schultz
Level 1
Level 1

ā€Ž09-20-2010 01:37 PM

I'm not have any luck  configuring the

Unity 7.1 call action "transfer to

alternate contact number" being able to complete the call transfer.

Any suggestions?

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3 Replies 3

Rob Huffman
Hall of Fame
Hall of Fame

ā€Ž09-22-2010 07:31 AM

Hi Robert,

I would check the Calling Search Space assigned on the Unity

ports to ensure they have access to call the Alternate number

in question.

Cheers!

Rob

0 Helpful

Steven Holl
Cisco Employee
Cisco Employee

ā€Ž09-24-2010 07:29 AM

Also note that if Unity is doing a blind transfer, then I think CM is going to use the CSS of the original calling party.

0 Helpful

Robert Schultz
Level 1
Level 1

ā€Ž09-24-2010 10:21 AM

Thank you both, I made those changes and check them with dna and all the transfers are handled correctly now.

Thank you again.

0 Helpful
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