- Green, 3000 points or more
I came across an interesting problem today and wonder if this has happened to any other NetPro members.
I have recently built an internal application for a customer that requests employee number and PIN, does a DB dip to find out if things are kosher and returns a flag that controls the menu tree they hear. The application actually has 4 different (and substantial) menu trees depending on the DB value returned. I used a TTS engine to generate the 100 or so prompts required during the development and sent the prompt dictionary information to the customer. I also sent specifications for the recording format.
After a little back and forth to confirm they understood how to verify CCITT uLaw files, they made the recordings and sent them to me. They used the file names I sent them and it looked like a straightforward effort to drop these in the right place and stale the cache. But no.
I could not understand why these failed to play on the gateway in CVP.
They trace in CVP VXML as a badfetch exception in the activity log, and in a microapp as a BAD FETCH in the CVP log file.
But Sound recorder shows them as CCITT uLaw, 8kHz, 8-bit mono, and the properties are the same.
There were also some recordings the customer made that worked just fine. This took me a while to sort out.
If I look at these files with a hex editor (like the plugin for Notepad++ which is excellent) I can see that the problem ones all have the same header, and this is different from the ones that work. Here is a shot of the hex editor on one of the bad ones.
Clearly they have been made on different systems. I've asked the customer to provide the recording details.
We had a slightly similar issue in Europe last year where the CCITT conversion done by the recording studio was bad and failed to work. If we took the PCM files and converted them with Audacity or similar, they worked. We had to convince the studio that their method of conversion was producing a file that the gateway would not play, despite looking to be correct.
It seems that the IVR Media Player in the gateway is picky. Has anyone else had issues like this?