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Error when using 'service in0/0 session' command.

stephenco
Level 1
Level 1

Good morning everyone,

I'm having difficulties with one of my companies UC500 systems. It has been sitting for a number of months with no use, and we're putting it back in to production. When I attempt to take it offline to backup it's old config, I get a kernel panic (the full error is attached below). I can stop the panic and get it back to a working state. But in the course of doing that, the system won't save any config changes I have made. Are the hda1 errors on the bottom of the message anything to do with the CF cards? Can anyone tell me what I am doing wrong?

Thanks,

Stephen.

Here is the error dump:

Trying to shutdown Service Module Integrated-Service-Engine0/0

Cisco BootMon Version: 1.0.2
(Feb 27 2007 - 10:38:53) MPC83XX

Bootmon starts
Bootmon: cold reset.
System now booting.
Bootmon: reading primary bootloader image
Bootmon: calling bootloader


Cisco ServiceEngine Bootloader Version: 1.0.3
(Jul  6 2007 - 10:15:37) MPC83XX

Resetting devices ....Done.
mac address for internal ethernet 00:1b:7a:42:55:de

Please enter '***' to change boot configuration:
ServicesEngine Bootloader Version : 1.0.3

kern_sz: 1208148
bl_boot_cf_cmd root=/dev/hda1 install_root=ide ro plat=freddo
## Booting image at 04000000 ...
   Image Name:   Linux-2.6.11.11-ppc
   Image Type:   PowerPC Linux Kernel Image (gzip compressed)
   Data Size:    1208084 Bytes =  1.2 MB
   Load Address: 00000000
   Entry Point:  00000000
   Verifying Checksum ... OK
   Uncompressing Kernel Image ... OK
Linux version 2.6.11.11 (drodrig@fndn-bld-system1) (gcc version 3.4.3) #1 Fri Jan 25 19:10:11 PST 2008
Built 1 zonelists
Kernel command line: root=/dev/hda1 install_root=ide ro plat=freddo
IPIC (128 IRQ sources, 8 External IRQs) at fe000700
PID hash table entries: 4096 (order: 12, 65536 bytes)
Dentry cache hash table entries: 131072 (order: 7, 524288 bytes)
Inode-cache hash table entries: 65536 (order: 6, 262144 bytes)
Memory: 514944k available (2036k kernel code, 552k data, 124k init, 0k highmem)
Kernel Log Buffers loaded at 0xdfe80000, size: 524288 bytes
Trace Buffers loaded at 0xdff00000, size: 1048576 bytes
in atrace_init
log_head: h: 0, t: 0, l: 0, w: 0, s: 1047488
Using existing trace log
log_head: h: 0, t: 0, l: 0, w: 0, s: 1047488
Mount-cache hash table entries: 512 (order: 0, 4096 bytes)
NET: Registered protocol family 16
PCI: Probing PCI hardware
PCI: Cannot allocate resource region 0 of device 0000:00:00.0
PCI: Cannot allocate resource region 2 of device 0000:00:00.0
PCI: Failed to allocate mem resource #2:80000000@80000000 for 0000:00:00.0
SCSI subsystem initialized
usbcore: registered new driver usbfs
usbcore: registered new driver hub
devfs: 2004-01-31 Richard Gooch (rgooch@atnf.csiro.au)
devfs: devfs_debug: 0x0
devfs: boot_options: 0x1
Cisco ContentEngine Flash Driver Version 0.02
Serial: 8250/16550 driver $Revision: 1.90 $ 4 ports, IRQ sharing disabled
ttyS0 at MMIO 0xe0004500 (irq = 9) is a 16550A
ttyS1 at MMIO 0xe0004600 (irq = 10) is a 16550A
io scheduler noop registered
io scheduler anticipatory registered
io scheduler deadline registered
io scheduler cfq registered
RAMDISK driver initialized: 16 RAM disks of 32768K size 1024 blocksize
loop: loaded (max 8 devices)
GFAR: MTU = 1500 (frame size=1518,rx_buffer_size=1536,truesize=1784,sk_buff=152)
eth0: Gianfar Ethernet Controller Version 1.1, 00:1b:7a:42:55:de
eth0: Running with NAPI enabled
Weight = 32
eth0: 32/32 RX/TX BD ring size
eth0: PHY is PHY-less
GFAR: MTU = 1500 (frame size=1518,rx_buffer_size=1536,truesize=1784,sk_buff=152)
eth1: Gianfar Ethernet Controller Version 1.1, 00:1b:7a:42:55:df
eth1: Running with NAPI enabled
Weight = 32
eth1: 32/32 RX/TX BD ring size
eth1: PHY is PHY-less
Uniform Multi-Platform E-IDE driver Revision: 7.00alpha2
ide: Assuming 33MHz system bus speed for PIO modes; override with idebus=xx
hda: probing with STATUS(0x50) instead of ALTSTATUS(0x0a)
hda: STI Flash 7.4.2, CFA DISK drive
hdb: probing with STATUS(0x50) instead of ALTSTATUS(0x0a)
hdb: probing with STATUS(0x51) instead of ALTSTATUS(0x0a)
ide0 at 0xe1000000-0xe1000007,0xe100280d on irq 17
hda: max request size: 128KiB
hda: 2001888 sectors (1024 MB), CHS=1986/16/63
/dev/ide/host0/bus0/target0/lun0: p1 p2
ehci_hcd 0000:00:12.2: EHCI Host Controller
ehci_hcd 0000:00:12.2: irq 18, pci mem 0x7fffef00
ehci_hcd 0000:00:12.2: new USB bus registered, assigned bus number 1
ehci_hcd 0000:00:12.2: USB 2.0 initialized, EHCI 0.95, driver 10 Dec 2004
hub 1-0:1.0: USB hub found
hub 1-0:1.0: 2 ports detected
Initializing USB Mass Storage driver...
usbcore: registered new driver usb-storage
USB Mass Storage support registered.
i2c /dev entries driver
NET: Registered protocol family 2
IP: routing cache hash table of 4096 buckets, 32Kbytes
TCP established hash table entries: 131072 (order: 8, 1048576 bytes)
TCP bind hash table entries: 65536 (order: 6, 262144 bytes)
TCP: Hash tables configured (established 131072 bind 65536)
NET: Registered protocol family 1
NET: Registered protocol family 17
Exporting platform capabilities
/dev/ide/host0/bus0/target0/lun0: p1 p2
ReiserFS: hda1: found reiserfs format "3.6" with standard journal
ReiserFS: hda1: using ordered data mode
ReiserFS: hda1: journal params: device hda1, size 8192, journal first block 18, max trans len 1024, max batch 900, max commit age 30, max trans age 30
ReiserFS: hda1: checking transaction log (hda1)
ReiserFS: hda1: Using r5 hash to sort names
VFS: Mounted root (reiserfs filesystem) readonly.
Mounted devfs on /dev
hda: task_in_intr: status=0x51 { DriveReady SeekComplete Error }
hda: task_in_intr: error=0x40 { UncorrectableError }, LBAsect=1321204, sector=1321204
ide: failed opcode was: unknown
end_request: I/O error, dev hda, sector 1321204
ReiserFS: hda1: warning: vs-13070: reiserfs_read_locked_inode: i/o failure occurred trying to find stat data of [5962 5985 0x0 SD]
hda: task_in_intr: status=0x51 { DriveReady SeekComplete Error }
hda: task_in_intr: error=0x40 { UncorrectableError }, LBAsect=1321204, sector=1321204
ide: failed opcode was: unknown
end_request: I/O error, dev hda, sector 1321204
ReiserFS: hda1: warning: vs-13070: reiserfs_read_locked_inode: i/o failure occurred trying to find stat data of [5962 5985 0x0 SD]
hda: task_in_intr: status=0x51 { DriveReady SeekComplete Error }
hda: task_in_intr: error=0x40 { UncorrectableError }, LBAsect=1321204, sector=1321204
ide: failed opcode was: unknown
end_request: I/O error, dev hda, sector 1321204
ReiserFS: hda1: warning: vs-13070: reiserfs_read_locked_inode: i/o failure occurred trying to find stat data of [5962 5992 0x0 SD]
Kernel panic - not syncing: No init found.  Try passing init= option to kernel.
<0>Rebooting in 180 seconds..

1 Accepted Solution

Accepted Solutions

Stephen,

The errors look to indicate that the information stored on the CFcard is corrupt. You'll need to re-install CUE through the boot loader. If that fails, then an RMA of the CF card may be necessary.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_1/installation/guide/boothelp31.html

-Felipe

View solution in original post

6 Replies 6

stephenco
Level 1
Level 1

Bit more info, when booting and I get into the boot service config, I cannot verify the system as that ends in Kernel panic as well.

Thanks,

Stephen.

Stephen,

The errors look to indicate that the information stored on the CFcard is corrupt. You'll need to re-install CUE through the boot loader. If that fails, then an RMA of the CF card may be necessary.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_1/installation/guide/boothelp31.html

-Felipe

Felipe,

I reloaded as suggested, I am still get the same error occurring. Could this be a possible faulty CF card? I have a spare 2gb CF card in my office, am I able to do a rebuild on it and use that card?

Thanks,

Stephen.

The CUE software was re-installed and it still gave the same error? If so, then you'll need to RMA the CUE module.

-Felipe

Thank you for your assistance Felipe. Do I just contact my account manager or tech support to arrange the RMA?

Thanks,

Stephen.

If the product is covered under a Cisco support contract, open a TAC SR.  If it's not, contact your account team or partner.

http://tools.cisco.com/ServiceRequestTool/create/

-Felipe

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