Trouble with one button call transfer (SPA525 + SPA932) w/ Asterisk

Endorsed Question
Sep 20th, 2010
User Badges:

SPA-525 w/ 7.4.3 firmware + a SPA932.


My relavent XML is:



&lt;Subscribe_Expires ua="na"&gt;1800&lt;/Subscribe_Expires&gt;<br/>&lt;Subscribe_Retry_Interval ua="na"&gt;30&lt;/Subscribe_Retry_Interval&gt;<br/>&lt;Unit_1_Enable ua="na"&gt;Yes&lt;/Unit_1_Enable&gt;<br/>&lt;Subscribe_Delay ua="na"&gt;1&lt;/Subscribe_Delay&gt;<br/>&lt;Unit_2_Enable ua="na"&gt;Yes&lt;/Unit_2_Enable&gt;<br/>&lt;Server_Type ua="na"&gt;Asterisk&lt;/Server_Type&gt;<br/>&lt;Test_Mode_Enable ua="na"&gt;No&lt;/Test_Mode_Enable&gt;<br/>&lt;Unit_1_Key_1 ua="na"&gt;fnc=blf+sd+cp;[email protected];nme=Mitch Office&lt;/Unit_1_Key_1&gt;



When a call is received, pressing transfer followed by button 1 on the 932 seems to start a NEW call - pressing transfer the second time seems to start a 3rd call leg (instead of finishing the transfer).


I think this is likely an issue with the SPA525 as the same config works with an SPA962, but I thought I'd check anyways to be sure...


Speed dial and line status DOES seem to work as expected - it's only one-button transfer that seems to not work.


Any ideas?


Thanks in advance!!!


m/

VIP Endorsed by Dan Lukes
mitch.bitblock about 6 years 9 months ago

Ok - I can now answer this myself...


On SPA942 / 962, the procedure for an attended transfer is:

"transfer" -> Dial new party -> "transfer" again to complete.


On an SPA525, the procedure has changed to:

"transfer" -> Dial new party -> "XferLine" to complete.


To make it more confusing this button is hidden on the second page of soft keys. I re-rdered my buttons like this:


Yes
bxfer|1;xfer|2;xferLx|3;conf|4;confLx;park;phold;flash;

That way the transfer and transfer line buttons are both visible on the first screen along with the blind transfer etc. This drops the hold and end call buttons (which can be performed other ways).


Hope this helps someone.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
mitch.bitblock Tue, 09/21/2010 - 12:33
User Badges:

I don't even see this getting viewed... except by me - did I post in the wrong place? Sorry if I did... Please redirect me if so -

thanks!                        

mitch.bitblock Tue, 10/05/2010 - 12:33
User Badges:

Ok - I can now answer this myself...


On SPA942 / 962, the procedure for an attended transfer is:

"transfer" -> Dial new party -> "transfer" again to complete.


On an SPA525, the procedure has changed to:

"transfer" -> Dial new party -> "XferLine" to complete.


To make it more confusing this button is hidden on the second page of soft keys. I re-rdered my buttons like this:


Yes
bxfer|1;xfer|2;xferLx|3;conf|4;confLx;park;phold;flash;

That way the transfer and transfer line buttons are both visible on the first screen along with the blind transfer etc. This drops the hold and end call buttons (which can be performed other ways).


Hope this helps someone.

Actions

This Discussion