Unity Connection - Directory handler (speedial or softkey)

Answered Question
Sep 20th, 2010

Hello,

     I have been trying for a few days and I cannot figure out if this is possible.. I love the voice system directory in Unity Connection. I'm trying to setup a speed dial or softkey to the directory handler so that we can access it for our corporate extensions. I would rather not tell everyone they have to go through a menu to get to this feature. Is there a way to create a softkey or a speed dial that takes you straight to the directory handler?

We are running Unity Connection 7.1

CallManager 4.2 (soon to be 7.x)

Thank you in advance,

Raul

I have this problem too.
0 votes
Correct Answer by Jaime Valencia about 6 years 4 months ago

Easy task, first of all we do not support custom softkeys.

Now, all you need is a speed dial.

CTI RP with CFA to VM to match the speed dial.

Create a call routing rule for forwarded calls in CUC to catch those calls and send those to a Directory Handler.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

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Correct Answer
Jaime Valencia Tue, 09/21/2010 - 04:23

Easy task, first of all we do not support custom softkeys.

Now, all you need is a speed dial.

CTI RP with CFA to VM to match the speed dial.

Create a call routing rule for forwarded calls in CUC to catch those calls and send those to a Directory Handler.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

Roy Cichon Thu, 09/30/2010 - 13:06

Nice.  That was exactly what I needed.  Now to integrate it with Cisco Mobile 8.0!

Thanks java!

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