Solved: Unity Connection - Directory handler (speedial or softkey)

rrobles007 · ‎09-20-2010

Hello,

I have been trying for a few days and I cannot figure out if this is possible.. I love the voice system directory in Unity Connection. I'm trying to setup a speed dial or softkey to the directory handler so that we can access it for our corporate extensions. I would rather not tell everyone they have to go through a menu to get to this feature. Is there a way to create a softkey or a speed dial that takes you straight to the directory handler?

We are running Unity Connection 7.1

CallManager 4.2 (soon to be 7.x)

Thank you in advance,

Raul

Jaime Valencia · ‎09-21-2010

Easy task, first of all we do not support custom softkeys.

Now, all you need is a speed dial.

CTI RP with CFA to VM to match the speed dial.

Create a call routing rule for forwarded calls in CUC to catch those calls and send those to a Directory Handler.

HTH

java

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www.cisco.com/go/pdihelpdesk

HTH

java

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View solution in original post

Jaime Valencia · ‎09-21-2010