09-21-2010 04:09 AM - edited 03-16-2019 12:54 AM
Hi,
I have shared line between GM and has 3 secritary when the GM use has line or anyone of has secritary its appear that line is busy. but when i call the same shared extension i can recevice a call.
what i want is, if any body use this line the second call should be busy.
thanks
09-21-2010 04:18 AM
The maximum number of calls and busy trigger are still defined in a per-device level.
If you don't want anyone to use the line then you need to set the busy trigger to 1 in all of those devices.
HTH
java
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09-21-2010 04:28 AM
Hi,
what i mean when some one use the shared line so nobody else can use or receive a call, i set the max trigger 1.
but still i can receive a call working.
Thansk for reply
09-21-2010 04:35 AM
Then you also need maximum number of calls to 1.
Review the explanation of how settings work.
•Devices with shared-line appearance support the Call Forward Busy Trigger and the Maximum Number of Calls settings. You can configure Call Forward Busy Trigger per line appearance, but the configuration cannot exceed the maximum number call setting for that directory number.
The following example demonstrates how three Cisco Unified IP Phones with the same shared-line appearance, directory number 2000, use Call Forward Busy Trigger and Maximum Number of Calls settings. This example assumes that two calls occur. The following values configuration applies for the devices:
–Cisco Unified IP Phone 1—Configured for a maximum call value of 1 and busy trigger value of 1
–Cisco Unified IP Phone 2—Configured for a maximum call value of 1 and busy trigger value of 1
–Cisco Unified IP Phone 3—Configured a for maximum call value of 2 and busy trigger value of 2
When Cisco Unified IP Phone User 1 dials directory number 2000 for the first call, all three devices ring. The user for Cisco Unified IP Phone 3 picks up the call, and Cisco Unified IP Phones 1 and 2 go to remote in use. When the user for Cisco Unified IP Phone 3 puts the call on hold, user can retrieve the call from Cisco Unified IP Phone 1 or Cisco Unified IP Phone 2. When User 2 dials directory number 2000 for the second call, only Cisco Unified IP Phone 3 rings.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_0_2/ccmsys/a03dn.html#wpxref37374
HTH
java
If this helps, please rate
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09-21-2010 05:41 AM
Hi
I will make it more clear see.
Secretary 1
line 1 - 3186
line 2 - 3100 Max Trigger 1 , Max Call 1
line 3 - 4747 Max Trigger 1 , Max Call 1
Secretary 2
line 1 - 3502
line 2 - 3100 Max Trigger 1 , Max Call 1
line 3 - 4747 Max Trigger 1 , Max Call 1
Manager
line 1 - 3100 Max Trigger 1 , Max Call 1
line 2 - 4747 Max Trigger 1 , Max Call 1
if secretary 1 is using line 2 it should be busy in manager and secretary 2, and also for incoming when one receive a call in any of these phone the other will give busy tone for the caller.
IS THIS POSSIBLE.
09-21-2010 05:04 AM
You mean per-line appearance, not per-device, right?
09-21-2010 06:00 AM
Hi Ali,
Yes, if you set the Busy Trigger for 3100 to 1 on all three phones
as you have nicely listed you will achieve your desired result
Cheers!
Rob
09-21-2010 06:13 AM
Hi,
I made these changes but still they can receive a second calls in free phone set.
thanks
09-21-2010 06:15 AM
Hi Ali,
They can receive a second call on 3100? Or on the phone in general?
Cheers!
Rob
09-23-2010 06:36 AM
HI,
they receive in the line 3100.
thanks
09-23-2010 07:17 AM
Hi Ali,
OK ...first things first
Check to make sure 3100 isn't on any other phones. Then set the Busy trigger to 1 on each of the 3x
3100 appearances.
line 1 - 3186
line 2 - 3100 Busy Trigger 1 , Max Call 2
line 3 - 4747 Max Trigger 1 , Max Call 1
Secretary 2
line 1 - 3502
line 2 - 3100 Busy Trigger 1 , Max Call 2
line 3 - 4747 Max Trigger 1 , Max Call 1
Manager
line 1 - 3100 Busy Trigger 1 , Max Call 2
line 2 - 4747 Max Trigger 1 , Max Call 1
Then test again.
Cheers!
Rob
09-23-2010 08:47 AM
Hi,
Its working fine without extension mobility were all the users are not logged in to their device profile. the scenario i have is one manager without extension mobility and his two secretary is using extension mobility and they are logged in to their device profiles.
Manager phone (not using extention mobility)
line 1 - 3100 Partition:Internal CSS: international
line 2 - 4747 Partition:Internal CSS: international
Secretary one:
Device configuration:
line 1 - 3186 Partition: none CSS: internal-CSS
line 2 - 3100 Partition: none CSS: internal-CSS
line 3 - 4747 Partition: none CSS: internal-CSS
Device profile configuration(EM):
line 1 - 3186 Partition: Internal CSS: international-CSS
line 2 - 3100 Partition: Internal CSS: international-CSS forward unregistered Internal/External 3100 CSS: none
line 3 - 4747 Partition: Internal CSS: international-CSS forward unregistered Internal/External 4747 CSS: none
Secretary two:
Device configuration:
line 1 - 3502 Partition: none CSS: internal-CSS
line 2 - 3100 Partition: none CSS: internal-CSS
line 3 - 4747 Partition: none CSS: internal-CSS
Device profile configuration(EM):
line 1 - 3502 Partition: Internal CSS: international-CSS
line 2 - 3100 Partition: Internal CSS: international-CSS forward unregistered Internal/External 3100 CSS: none
line 3 - 4747 Partition: Internal CSS: international-CSS forward unregistered Internal/External 4747 CSS: none
the requirement is providing secretary with international access (for line 1, line 2, and line 3) only when they are logged to EM and have no access if not. for that i make the line under device profile with Internal partition and none partition under physical device.
the problem is that when a call comes for ext 3100 and one of the secretary is logged in and one is logged out, only the call will come to the manager (partition: none) and the logged in secretary while the logged out secretary will not receive the call.
in summary i found out that the line will ring only if the three users are having same partition.
is there any way to solve this
regards,
Ali
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