WRP400 Looses DHCP lease time

Unanswered Question
Sep 21st, 2010
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Sirs

We are receiving an increasing number of complaints from our customers that their ADSL lines are disconnecting randomly.


We have together with the country largest telco operator faulttraced the lines now for 2 week and the conclusion is

the the WRP400 is the culpit.


When connected the router sends DHCP renewal request within the lease time of 2 hours for 3-4 days and the goes to sleep

(WRP400_v1.01.00_004_021809_1446_ETSI_feb29_09 & 1.01.00 Jul 29 2009) and only to come alive again when hard rebooted.


The ver of 29/5-2008 doozes off any hour within a 24 hours cycle.


We have tried to get assistance from the importer but unforthunately without succes.


We have tried these awailable releases: WRP400_2.00.20_000_081610_ETSI
WRP400_2.00.05_010_022009_1600_ETSI but they are not retreiving any IP addresses i.e not asking for registration.


Can you estimate a timeframe for repair ? and/or provide an solution asap.


Thanking you in advance.

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