IPCC_Enterprise Webview Custom Report - Longest Call In Queue (Real Time)

Unanswered Question
Sep 21st, 2010

We need to be able to see the longest queued time displayed next to the number of calls queued for each skill group on the agtskg20:ICM Agent Skill Group Real Time report.

I have tried using Skill_Group_Real_Time.LongestCallQ, Skill_Group_Real_Time.RouterLongestCallInQ, and Service_Real_Time.LongestCallQ and all of
these return "NULL."  The only thing I have found that returns a value when we have a call in queue is Call_Type_Real_Time.RouterLongestCallQ, but that does not help me in the Skill_Group report.

How would I add the time of the longest call in queue to that report?

We are using InfoMaker 10 and have IPCC Enterprise - ICM 7.5.1.

I have this problem too.
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