Cisco Unity 3.1(5) Voicemail "service unavailable" phone error

Unanswered Question
Sep 21st, 2010

Hello all:

I am relatively new to the VoIP phone system scene so please forgive any ignorance on my part.  I have a user whom is setup correctly in the unity subscriber system and has a working phone.  However whenever they try to access their voicemail it says that the service is unavailable.  Any pointers are greatly appreciated as the manual is not very helpful.


I have this problem too.
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karldbrooks Tue, 09/21/2010 - 08:19

Hi Sean,

Is this when the user presses the messages button on the phone or after they have entered their Unity PIN?  Unity 3.1(5) is also an extremely out of date release (around 8 years).  If you could post exactly what the message is that you hear we can help further.

Many thanks.


seanpatrickanderson Tue, 09/21/2010 - 08:30


The exact message is as follows:

"Sorry, this system is temporarily unable to complete your call.  Please try again later.  Goodbye."

Thanks for the quick response!


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