EIM 4.3 - Managers/Supervisors

Unanswered Question
Sep 21st, 2010


In EIM 4.3, does anyone know if an agent can be assigned to multiple supervisors, in the same way that you can with CAD via Team's?

I am wondering if I will need to setup one global supervisor (which Audit will just love!), or if I can setup multiple supervisors and assign them to the same agents.



I have this problem too.
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BarryMclellan72678_2 Tue, 09/21/2010 - 12:58

Thanks Geoff!

I'll have to see if I can setup SupervisorA to be allowed to login at 6 different spots.

In my case, we have 6 supervisors (as they are on shifts) managing 30 agents who are also on shifts, so no way of splitting them up!

Have a great day!



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