I received this error today "unable to communicate with locator service to retrieve available files"

Cynthia wolney · ‎09-21-2010

We use CSM to push out IPS updates and we recieved this error when we tried to manually retrieve the IPS update from Cisco.com. I wonder if the CCO server is having issues again because this happened last month when it rejected requests for updates. We did recieve the same error "Unable to communicate with locator service to retrieve files." at that time as well. Has anyone else experienced this problem?

Jia Liu · ‎09-21-2010

This error is usually due to problems with the CCO server. Are you able to ping www.cisco.com from the CSM server? What ip address does ww.cisco.com resolve to? The problem could be a transient issue so do you get the same error if you try the IPS update again?