Problems with the Acknowledged propertie in the WCS

Answered Question
Sep 22nd, 2010

Hello,

I have a problem with the ACK propertie in the WCS. I check a logg entrie in the logg with the ACK, in few seconds/minute/hour this alarm disappear, and then if this alarm appear again, this message show the ACK marked.

Should not receive the message again without the ACK marking? what is the problem?

Thanks in advanced

I have this problem too.
0 votes
Correct Answer by Federico Ziliotto about 6 years 1 month ago

Hello,

According also to what is stated in the official guides, this seems to be the expected behavior:

"You can acknowledge the  alarm to prevent it from showing up in the Alarm Summary page. The alarm  remains in WCS and you can search for all Acknowledged alarms using the  alarm search functionality."

http://www.cisco.com/en/US/docs/wireless/wcs/7.0/configuration/guide/7_0event.html#wp1229996

So you can acknowledge that specific alarm once to not show it in the alarm page anymore, only for that occurrence. If however the alarm occurs again, the new occurrence will show up and let you know that you previously acknowledge a similar instance.

Hope this clarifies the behavior,

Fede

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Correct Answer
Federico Ziliotto Thu, 10/14/2010 - 01:14

Hello,

According also to what is stated in the official guides, this seems to be the expected behavior:

"You can acknowledge the  alarm to prevent it from showing up in the Alarm Summary page. The alarm  remains in WCS and you can search for all Acknowledged alarms using the  alarm search functionality."

http://www.cisco.com/en/US/docs/wireless/wcs/7.0/configuration/guide/7_0event.html#wp1229996

So you can acknowledge that specific alarm once to not show it in the alarm page anymore, only for that occurrence. If however the alarm occurs again, the new occurrence will show up and let you know that you previously acknowledge a similar instance.

Hope this clarifies the behavior,

Fede

--

If this answers your question please mark the question as "answered" and rate it, so other users can easily find it.

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