Cisco 9971 Retry video call as audio not available on CCM 7.1.5

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Sep 22nd, 2010
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I am running CCM version 7.1.5. My problem is that when i have video capabilities enabled, i am unable to ring external mobile phones. When i disable this, mobile calls work fine. On previous versions of CCM, you were able to tick a box saying 'retry video call as audio'. This tick box seems not to be available in CCM version 7.1.5(even though it says its available in the help page. This is affecting my 9971 phones. has anyone come across this before?


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Lakshmi Adapala Fri, 09/24/2010 - 12:43
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Hi Derek,

I think the new CCMAdmin for a 99XX device will not expose the "Retry Video Call as Audio" option but it is set to true in the database.

You can verify that it is set to true in database by running the SQL query from the CLI (SSH session). The following example is using the MAC address of the 9971 phone

adin:run sql select pkid from device where name = 'SEP00230432C385'


You can find the PKID of the device using MAC and can also verify this setting  as follows

admin:run sql select pkid from device where name = 'SEP00230432C385'

admin:run sql select name,retryvideocallasaudio from device where pkid = 'df354918-4a8d-4ed5-838e-b401e774bce5'
name            retryvideocallasaudio
=============== =====================
SEP00230432C385 t

Derek McCormick Tue, 11/09/2010 - 08:37
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looks to me like some kind of software bug. The phone defaults to retry as audio, but it doesn't work.

Lakshmi Adapala Wed, 11/10/2010 - 09:52
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  • Cisco Employee,

Hi Derek,

If you run the sql query what are you seeing the value for retry as audio (true or false , t or f) ? If it is set to t and still not working then it will be another issue.



Pavel K Tue, 12/14/2010 - 05:37
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Found the solution.

In voice gateway configuration you need to add bearer-cap speech command in the section voice-port

looks like:

voice-port 1/1:23

bearer-cap speech


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