UCCX 7.5 CAD chat between different teams

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Michael Turnbow Wed, 09/22/2010 - 09:44
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Hi Anatoli,

Chatting between teams is still not something that is configurable in CAD 7.x.  Customers that need this have been integrating to CUPC and the agents can chat with anyone listed on the Presence server.  This may be something you can look into.

Hope this is helpful.  If so please rate it.




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