9951 video call

Answered Question
Sep 22nd, 2010

I cannot initiate a video call with a 9951. The 9951 can display video if the remote side such as a CUPC soft phone initiates a video call but there is no soft key or programmable feature button to initiate a video call. I have loaded 9.0.3 sip-9951 same issue. I have enabled video globally with the enterprise defaults and at the device level.


thanks,


Chris

Correct Answer by Matthew Kaufman about 6 years 5 months ago

Hi Chris,


Have you verified that all of your 9951 phones are at the 9.0.3 firmware level?  I have seen cases where this could cause problems.


--Matt

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Correct Answer
Matthew Kaufman Wed, 09/22/2010 - 11:08

Hi Chris,


Have you verified that all of your 9951 phones are at the 9.0.3 firmware level?  I have seen cases where this could cause problems.


--Matt

fossilev700 Wed, 09/22/2010 - 11:21

The issue was the firmware the phone some of the phones were on 9.0.1 and others 9.0.2 once we loaded 9.0.3 the issue resolved.

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