This is an issue that has been troubling me for about a month now.
I wrote my first attempt at CCNA with one CSCO ID as a Cisco Student, and later when I wrote CCNA exam again, I was given another CSCO ID. My Cisco.com Account is linked with my first CSCO ID while I became certified with the second CSCO ID. Now I am unable to see my certification tracking in the Cisco website due to both CSCO IDs being associated with the same email ID.
I registed a case with Cisco Cert support with case ID , Case#: 01195558 however there has been no response yet. I am currently preparing for CCNP certification and I hope Cisco would sort this issue out for me at the earliest. At the very least I hope I can get my Certificate Number so that it can be submitted for verification to prospective employers.
If needed I can share scanned images of the two exam reports showing the two CSCO IDs.