We have two call handlers for two high phone traffic buildings (high schools). I created a call handler for each building and set up both to send the caller to the appropriate receptionist when "0" was pressed. On occasion we have callers getting routed to a completely different receptionist at our main admin building. I have gone over the settings on both call handlers several times and verified that "0" is sending (or supposed to) to the correct extension. I cannot find anything wrong. I have personally verified that it does happen and is not a case of caller error.
Any clues in the clue closet?
We are running
Cisco Unity Connections 22.214.171.12400-38