Historical Reports Old Data Missing

Unanswered Question
Sep 22nd, 2010

I just notice couple of my clients with CCX Cisco Application Administration - 7.0(1)SR05_Build504 are missing old history data. On every report that is 3 months or older, it returns error message:


ReportDataMissing.jpg

Have anyone else experience this issue and how to get it resolved.


Thanks.


Dat Pham

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Michael Turnbow Mon, 09/27/2010 - 13:57

Hi Dat,


It sounds like the data was purged by the system.  Check in Appadmin under Tools - Historical Reporting - Purge Schedule Configuration and see when the purge is scheduled to occur.  The is setup in order to keep the database size less than the maximum size.


Please let me know if you have any questions and rate the post accordingly.


Thank you,


Mike

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