WAP4410N V1 instead of V2

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Feb 17th, 2010
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Well, I sent mine back and they shafted me with a v1 unit.

I don't see how you can know what the problem is and still send me a v1 unit.


I contacted SB support and they said no guarantees on getting a v2 unit.


Now I must PAY to send another unit back.

With no guarantees, I don't know.


My experience with this whole problem: no one really cares about this problem; fend for yourself.

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grey-cisco Wed, 02/17/2010 - 13:47
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FratianiD wrote:


Well, I sent mine back and they shafted me with a v1 unit.

I don't see how you can know what the problem is and still send me a v1 unit.


I contacted SB support and they said no guarantees on getting a v2 unit.


Now I must PAY to send another unit back.

With no guarantees, I don't know.


This is exactly my point from 8 posts ago - surely the RMA process looks at the problem before sending out a new one?

FratianiD Mon, 02/22/2010 - 16:36
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Yeah no,

I had a chance to speak with another person at Cisco support and they explained to me that, that information doesn't get passed along throughout the RMA proccess.


However, I don't understand why I should have to pay to ship an item back that is defective.

When this stuff was all Linksys, I had no problems with this.

They would give me a box or label and I would never have to worry about it.


But anyway...


For now, I wait...for what: I don't know.


Anyone else with success at getting a v2 unit, let us know.

I have that setup as well...the point is that N needs to work.


@FrataniD


That is bad they indicate this process is a mess...but that may explain why we have not seen many Cisco employees posting here in recent weeks.  Pity, I like the unit, but they really need to communicate how to get this all fixed, or refund our money.  My preference is a fix with a new proper unit.

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