02-17-2010 08:06 AM
Well, I sent mine back and they shafted me with a v1 unit.
I don't see how you can know what the problem is and still send me a v1 unit.
I contacted SB support and they said no guarantees on getting a v2 unit.
Now I must PAY to send another unit back.
With no guarantees, I don't know.
My experience with this whole problem: no one really cares about this problem; fend for yourself.
02-17-2010 10:36 AM
what does that mean..."no guarantees" Does it mean they may not even have V2 units at all? If so, this is just stupid.
I hope some of the employees who have posted before give us some additional info ASAP. This needs to get sorted out VERY SOON.
02-17-2010 01:47 PM
FratianiD wrote:
Well, I sent mine back and they shafted me with a v1 unit.
I don't see how you can know what the problem is and still send me a v1 unit.
I contacted SB support and they said no guarantees on getting a v2 unit.
Now I must PAY to send another unit back.
With no guarantees, I don't know.
This is exactly my point from 8 posts ago - surely the RMA process looks at the problem before sending out a new one?
02-22-2010 04:36 PM
Yeah no,
I had a chance to speak with another person at Cisco support and they explained to me that, that information doesn't get passed along throughout the RMA proccess.
However, I don't understand why I should have to pay to ship an item back that is defective.
When this stuff was all Linksys, I had no problems with this.
They would give me a box or label and I would never have to worry about it.
But anyway...
For now, I wait...for what: I don't know.
Anyone else with success at getting a v2 unit, let us know.
02-22-2010 05:12 PM
Did this person at Cisco have any clue as to what was going on with the V2 units?
02-22-2010 05:22 PM
To put it simply, he said: "It's a mess..."
02-23-2010 08:14 AM
Just to chime in with my experience: I use the Hardware Rev. 12 units with Software Version 2.0.0.5 in B/G mode with success in production. I have not been able to get them to work in N mode. I get these units from PCConnection. I've got eight out there so far.
02-24-2010 04:14 AM
I have that setup as well...the point is that N needs to work.
@FrataniD
That is bad they indicate this process is a mess...but that may explain why we have not seen many Cisco employees posting here in recent weeks. Pity, I like the unit, but they really need to communicate how to get this all fixed, or refund our money. My preference is a fix with a new proper unit.
03-01-2010 04:26 PM
We are now into March...any news? Anyone call?
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