Picking up 2 new units from TigerDirect.com today... I'll let you all know if they are v1 or v2 when they get here.
I called Cisco @ 1-800-553-2447 about the other 5 we have to get them RMA'd and told them I'd like to do an advanced exchange so we aren't without Wifi totally for a week due to this hardware issue. I'm and end user (bought them through 3rd party vendors) and don't have a Cisco support contract.
After 11 minutes to answer the call, I explained the issue for 3 minutes and was put on hold for another 4 minutes and she came back to ask me for our Cisco ID. I told her my ID and she asked for a serial #... I gave that, she checked it was under warranty still and then set up a call back from an engineer. She verified my phone number, asked if I wanted an email confirmation of the request, and had me give a brief description again of the issue for her to note for the engineer. On hold again at 26 minutes into the call, she filled out the rest of the support request... and then at 31 minutes into the call came back and said she had to transfer me to a different department since it is a small business product...
"Please wait" played repeatedly for the next 2 minutes and then she introduced me to an Engineer.
He looked up the serial number and asked if I could forward a receipt to him to prove purchase date. I couldn't easily do so... I explained it was a known issue and directed him here. He set up a case# for me and arranged an RMA advanced exchange of the 5 units of a $75 fee. I'm fine with paying the $75 to not be without wifi for days while waiting on replacement units. I was transferred to an automated prompt that took my credit card info... which failed to work. Tried again... failed to work again. The card is good... not sure what's up there. I told him I had to go due to a guy waiting on me in the office at this point. He finished the RMA setup and is supposed to let me know when it's done. He said he'd figure out the payment thing and let me know. :-P
Friendly folks, but man...
Total call time = 55 minutes.
For the record, those of you looking to get your units replaced, you need to call:
That would have saved me 30 minutes.