email notification when last agent logout of CSQ

Unanswered Question
Sep 22nd, 2010
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Hi,


Can anyone tell me whether UCCX 8 can send an email notification when the last agent on a certain queue logout?


Regards,


Andy

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Abdulbaseer Mohammed Thu, 09/23/2010 - 00:04
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Andy,


You can monitor  or have events send out to you when no agent is logged in or last agent logs out.  The other way is you run an admin script when the logged on agent is <=0 you send out an email.   The problem with this it might send you too many emails unless you specifiy a schedule to monitor.


good luck.

Baseer.

andyap Thu, 09/23/2010 - 00:11
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I can you trigger an admin script?


The scenario is that the manager wants to know that the last agent had logout of the system and the manager will not login to CSD. They are not part of the supervisor or agent


Andy

Abdulbaseer Mohammed Thu, 09/23/2010 - 00:39
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I see you have UCX.  No admin scripts but you can run regular scripts where it checks for agents in the queue if its zero then you can generate an email or even post this data to a web page or http page.  The supervisor or manager can check that page or you can have the email go to him or her.


You can have a script with every call check for this and only generate email if agents logged in is below your desired limit or you can have the script only triggerd by a call where that script will check for your desired Q and then if no agents logged in it can generate an email or play a voice prompt.


Good luck.

Baseer.

andyap Thu, 09/23/2010 - 15:55
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Hi Baseer,


Is there a way to configure so that when the last agent logout, an email notification is sent?


The scripting method that you mention will only trigger the email if no agent is login and someone call the queue. What my customer want is that whenever the last agent logout, trigger an email notification straight away.


Regards,


Andy

Anthony Holloway Thu, 09/23/2010 - 21:20
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You can use IPC actions to send login/logout updates to an IPC server.  That server can send e-mails based on your thresholds.


Here is a video of me using IPC actions to send event notifications to a server, which just displays the events in a console window.


http://www.youtube.com/watch?v=88E-z0ShlFE


Do note that though the IPC send action is built into CAD, the server must be programmed by you.  In the example video provided, I wrote the server in ruby.  See this thread where I give away the code:  https://supportforums.cisco.com/message/3041806#3041806

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