i want to forward all the calls coming on one phone to a particular number only in the office hours and during night is should land on the same IP phone. scenario is we have a call centre and day times calls are routed somewhre else and during night calls come to our place but the direct line is terminated on our site. so today we are doing ti manually everytime but i want to do this automatic from say 9-5 it should go to other site and from 5to9am it should come at our site
thanks an ton
I'm not sure is this can achieve what you want, but you can take a look on something called Time-of-Day routing
" Time-of-Day routing routes calls to different locations based on the time of day when a call is made. For example, during business hours, calls can route to an office, and after hours, calls can go directly to a voice-messaging system or to a home number. "
Please rate a helpful post.