ICM Scripting - How to send calls to PSTN direct and web page integration

Answered Question
Sep 22nd, 2010

I know you can use labels from ICM to send calls to PSTN.  I have 20 different DNIS with associated 20 outsourced PSTN destinations.  The routing is in ICM the client has 3 redundant CVP's.

Q2) How do I get like some date or holiday check from a web page or html to influence the ICM call routing. Like TOD,

Thanks,

Baseer.

Correct Answer by david.macias about 6 years 4 months ago

Did you put "" around the number?  Can you back up and maybe change the label to an internal number just to make sure calls are actually getting to a destination?

david

Correct Answer by Edward Umansky about 6 years 4 months ago

You can use dynamic labels and type in the number you want to transfer to in quotes, or pass in a value from a call variable.

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Overall Rating: 4.5 (2 ratings)
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david.macias Thu, 09/23/2010 - 04:14

You only posted one question.  Now, to answer your question is there are 3rd party tools available which do what you're asking to do.  Ultimately, they use custom application engines to influence your ICM routing.  You could try to go very basic and build your own by using the dbworker process too.

david

Correct Answer
Edward Umansky Thu, 09/23/2010 - 07:21

You can use dynamic labels and type in the number you want to transfer to in quotes, or pass in a value from a call variable.

Abdulbaseer Mohammed Thu, 09/23/2010 - 10:10

Ed,

Thak you.  I tried that using dynamic labels and put the PSTN phone it gave me just silence.  I tried full 10 digit pstn with and witout 9 to get out.

Do you have a refrence or document on this.

-Baseer.

Correct Answer
david.macias Thu, 09/23/2010 - 10:36

Did you put "" around the number?  Can you back up and maybe change the label to an internal number just to make sure calls are actually getting to a destination?

david

Abdulbaseer Mohammed Thu, 09/23/2010 - 12:09

Thanks ED and David.  The double qoutes did it for PSTN and in network number can be with or without quotes.

This is great now I don't have to deal with creating those labels 4 for each number.

I will give your votes as well.

-Baseer.

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